FAQ
FAQs for Bindyaa.com
How do I place an order?
- Find and select the item you wish to order. If custom stitching is needed, be sure to select the appropriate stitching options.
- Add the item to your shopping cart.
- Go to your shopping cart and proceed to checkout.
- Enter your billing and shipping details and any applicable coupon codes.
- Select your payment method. Enter credit card details on the same page or use PayPal, which will redirect you to the PayPal website to complete the order.
- Complete your order. You'll see your order number and details on the final screen and receive a confirmation email.
When will I receive my order?
- Processing Time: The processing time for each product is listed on the product page. Ready-to-ship items will be dispatched within 48 hours (2 business days). If your order contains items with different processing times, it will be dispatched when all items are ready.
- Delivery Time: After dispatch, expect delivery within 10 business days.
How will my order be delivered to me?
- We partner with reputable carriers like UPS, FedEx, DHL, and Aramex. You’ll receive a tracking number in your shipment confirmation email to track your order status.
How can I check the status of my order?
- Log in to your Bindyaa account and go to the "My Account" section. Click on the "Orders" tab to view your order details and status. Alternatively, email us at support@bindyaa.com with your order number for an update.
Do I need to create an account to shop at Bindyaa?
- No, an account is not required. However, creating an account speeds up checkout, provides personalized recommendations, and allows you to track your orders and earn loyalty points.
Can I use multiple coupon/promo codes on a single purchase?
- No, only one coupon code is applicable per order.
How should I care for my purchase?
- Embellished outfits: Dry clean.
- Cotton/digital print outfits: Wash in cold water.
Do you offer free shipping?
- Yes, we offer free shipping to all countries worldwide.
Is there extra fabric to adjust the outfit size in the future?
- Yes, there is 0.5 to 1 inch of extra fabric to adjust the bust and waist.
What payment methods are accepted?
- Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- PayPal, Apple Pay, Google Pay
- E-Transfer (Canada only)
- Western Union
How can I track my order?
- Track your order at the Order Tracking page on our website.
How do I take my measurements?
- For assistance with measurements, contact our sizing expert through Live Chat. or Contact us
What is the length of the lehenga?
- The standard length is approximately 40 inches, with a maximum of 42 inches. Custom length requests can be made.
Can you do custom stitching of the outfit?
- Yes, custom stitching is available for an additional fee. Custom-stitched outfits are non-returnable.
Do you offer a guarantee for the perfect fit?
- No, we do not guarantee a perfect fit. For better fitting, we recommend custom stitching.
Do you accept returns?
- Unstitched outfits: Returns accepted within 7 days.
- Standard sizes and custom-stitched outfits: Returns not accepted. Click here for more details on our return policy.
Who will pay for return shipping fees?
- We cover return shipping if the mistake is on our end. Otherwise, the customer is responsible for return shipping.