Return & Refund Policy

At Bindyaa, each outfit is carefully crafted and often custom-stitched with attention to detail. Due to the nature of our products and the personalized service we offer, all purchases are final.

No Returns & No Refunds

We do not offer returns, exchanges, or refunds once an order has been placed, except in the rare case of a damaged or incorrect item being delivered.

We encourage all customers to view real customer reviews and photos featured on our homepage and Instagram: @bindyaaofficial before placing an order.

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Received a Damaged or Wrong Item?

If your item arrives damaged or is not what you ordered, please follow the steps below to report the issue:

To qualify for review:

You must record a clear video of the product unboxing/unpacking at the time of opening.

The issue must be reported within 1 business day of delivery.

Send the video and photos to info@bindyaa.com with your order number.

If the claim is approved, we’ll provide instructions and the return address by email. Please do not ship items back without approval — they will not be accepted.

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Non-Returnable Items

All items are non-returnable, including but not limited to:

Custom-stitched or altered garments

Accessories and jewelry

Sale or discounted items

Gift cards

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Refunds (If Approved)

Once the returned item (in case of an approved claim) is received and inspected:

A refund will be issued to your original payment method within 7–10 business days

Processing times may vary based on your bank or payment provider

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For any questions, feel free to contact us at info@bindyaa.com.